Privacy Policy

This Privacy Policy explains how booqslot ("booqslot", "we", "us", or "our") collects, uses, and safeguards your information when you use our appointment booking application and related services (the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We aim to collect only the information necessary to provide and improve the Service. Specifically, we collect:

• Appointment and booking data. Information related to bookings you make or receive, such as appointment dates and times, selected services and durations, booking status, and any notes or details you or your clients add to an appointment.
• Usage and device analytics. Information about how the Service is used and the device you use it on, such as app interactions, feature usage, session duration, device type, operating system, app version, general (non-precise) location derived from your IP address, and crash or diagnostic data. This helps us understand performance and improve the app.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the appointment booking Service;
• Schedule, confirm, and send reminders for appointments;
• Monitor and analyze usage to fix issues and improve features and performance;
• Detect, prevent, and address technical problems, fraud, or abuse;
• Communicate with you about the Service, including important updates;
• Comply with legal obligations.

3. Legal Basis for Processing

Where applicable law (such as the EU/EEA GDPR) requires it, we process your data on the basis of performing our contract with you (to deliver the Service), our legitimate interests (to improve and secure the Service), your consent (where requested, for example for certain analytics), and to comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share information with trusted third-party service providers who process data on our behalf, such as hosting, analytics, and crash-reporting providers. These providers are only permitted to use your information as needed to perform services for us. We may also disclose information if required by law or to protect the rights, safety, and security of our users and the Service.

5. Data Retention

We retain appointment and booking data for as long as your account is active or as needed to provide the Service. Usage and analytics data is retained only as long as necessary for the purposes described in this policy. When data is no longer needed, we delete or anonymize it.

6. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

8. Children's Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you within the app. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at mk@abovestandard.dk.